Joint Statement of Purpose, Privacy Policy, Disclaimer & Data Protection

Manx Pain Relief Clinic Statement of Purpose and Service Recipient Guide

1. Organisational Structure

   1. Dr Adrian Dashfield, Consultant in Pain Medicine and Anaesthesia (GMC 3360152), registered manager with the Department of Health and Social Care (DHSC)

   2. Mrs Susan Dashfield, Practice Manager and qualified Health Care Assistant

   3. Mr Michael Winter. Diagnostic radiographer (Health and Care Professions Council registration number RA29054)

   4. Ms Victoria Jacobsen. Diagnostic radiographer (Health and Care Professions Council registration number RA52067)

   5. Mrs Ellen Stewart. Diagnostic radiographer (Health and Care Professions Council registration number RA76654)

   6. Mrs Karen Hawkins. Diagnostic radiographer(Health and Care Professions Council registration number RA35131)

   7. Mrs Geraldine Black. Registered adult nurse and nurse prescriber, The Nursing and Midwifery Council

   8. Mrs Karen Winter. Registered adult nurse, The Nursing and Midwifery Council.

2. All the nurses and radiographers who work in the Manx Pain Relief Clinic are registered with The Nursing and Midwifery Council (Geraldine Black and Karen Winter) or with the Health and Care Professions Council (diagnostic radiographers)

3. Pain medicine is a sub-speciality of Anaesthesia devoted to treating the symptoms and causes of chronic pain. The Manx Pain Relief Clinic is based at 18a Village Walk, Onchan, Isle of Man. Dr Dashfield established this then new Service when he joined the staff of Noble’s Hospital as a consultant anaesthetist and pain management specialist in June 2010. The Manx Pain Relief Clinic provides a service for private patients living in the Isle of Man who suffer from chronic pain. The core activities of a pain management service are rationalisation of drug therapy for pain, diagnostic and therapeutic nerve blocks, stimulation produced pain relief such as acupuncture and TENS, physical therapy and psychological approaches to pain management.

4. Dr Dashfield has been fully registered with the General Medical Council since 1989. He has been on the Specialist Register of The General Medical Council since 1998. He is a Fellow of the Royal College of Anaesthetists and a Fellow of the Faculty of Pain Medicine of the Royal College of Anaesthetists. He has been practicing as a Consultant in Pain Management and Anaesthesia since 1998.

5. The Manx Pain relief Clinic has a quality assurance system in accordance with best practice guidelines. To enhance the patient experience we operate a practice based quality assurance system. Effective measures of cross infection control are utilised. All legal requirements relating to health and safety in the workplace are satisfied. The requirements of The General Medical Council in respect to continuing professional development and appraisal are satisfied. All legal requirements relating to radiological protection (IRMER regulations 2019) are satisfied.

6. There are a range of costs associated with treatments offered in the Manx Pain Relief Clinic. These costs range from the fee for an initial consultation lasting 45 minutes to complex X-ray guided radiofrequency demarcation procedures for chronic back pain. An exact breakdown can be found on the clinic website (https://www.manxpainclinic.com/conditions). Payment fees for services received

   1. Fees are payable for all treatment received.  This can be paid for by cash (sterling), card, debit or credit card. 

   2. The fees for the Services are set on the website, under Pricing and subject to change with no notice period

   3.  Time of payment of provision of services shall be of the essence of the contract made between us.

   4. If you do not pay the fees to us according to the clause above, we can either withhold provision of services/materials until the full payment is made.

   5. Invoices can be issued on request for treatment fees paid by you, to assist you with your treatment claim from your private health insurance company; however, The Manx Pain Clinic expects payment at the end of each treatment.

   6. Receipts for payments will only be issued at your request. This will usually take the form of an emailed receipt unless requested otherwise

   7. All payments due under the Terms and Conditions must be made in full without any deductions or withholding except as required by law and neither of us can assert any credit set-off or counterclaim against the other in order to justify withholding payment of such amount.

7. As a valued service user, you have the right to:

   1. Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service.

   2. Receive effective communication that provides information in a manner you understand and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.

   3. Respect for your cultural and personal values, beliefs and preferences.

   4. Personal privacy, privacy of your health information and to receive a notice of the facility’s privacy practices.

   5. Accommodation for your religious and other spiritual services.

   6. Access, request amendment to and obtain information on disclosures of your health information in accordance with the Freedom of Information Act (2015) within a reasonable time frame.

   7. Have a family member, friend or other support individual to be present with you, unless that person’s presence infringes on others’ rights, safety or is medically contraindicated.

   8. Care or services provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

   9. Refuse care, treatment or services in accordance with law and regulation and to leave the facility against advice of the clinician

   10. Receive information about the outcomes of your care, treatment and services

   11. Give or withhold informed consent when making decisions about your care, treatment and services.

   12. Receive information about benefits, risks, side effects to proposed care, treatment and services; the likelihood of achieving your goals and any potential problems that might occur

   13. Give or withhold informed consent to recordings, filming or obtaining images of you for any purpose other than your care.

   14. Know the names of the practitioner who has primary responsibility for your care, treatment or services and the names of other practitioners providing your care.

   15. Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse.

   16. An environment that is safe, preserves dignity and contributes to a positive self-image.

   17. Examine and receive an explanation of the fee for services, regardless of the source of payment.

8. You have the responsibility to:

   1. Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.

   2. Tell your clinician if you do not completely understand your plan of care.

   3. Follow the clinician’s instructions.

   4. Follow all clinic policies and procedures while being considerate of the rights of other patients, clinic employees and clinic properties.

9. Terms and conditions of treatment and service offering at The Manx Pain Clinic are subject to the following:

Application and entire agreement

1. These Terms and Conditions apply to the provision of chronic pain management services detailed on our website as The Manx Pain Clinic Ltd, 18a Village Walk, Onchan IM3 4EB  (we or us) to the person buying the services (you).

2.  You are deemed to have accepted these Terms and Conditions from the date on which the services were booked either via email, in person or via the telephone(whichever happens earlier) and these Terms and Conditions (the Contract) are the entire agreement between us.

Services

1. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the specification in all material respects.  We can make any changes to the Services which are necessary to comply with any applicable law or safety requirements, and we will only notify you if this is necessary.

2. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out on The Manx Pain Clinic website; however, time shall not be of the essence in the performance of our obligations.

3. All of these Terms and Conditions apply to supply of any goods as well as services unless we specify otherwise.

1. Appointments

   1. Appointment bookings can be made by email request, by telephone or face to face in clinic.  

   2. Appointments are made at convenient times for both parties, that is, the Manx Pain  Clinic and you, however, on the occasion The Manx Pain Clinic may offer to see you at an earlier or later appointment time to the original stated time, to allow for better use of the time slots available.

   3. Treatment and service fees vary, and are dependent on the description and length of time of the appointment. 

   4. If you miss or fail to attend your appointment, payment will be required from you in full.

   5. If the fee for treatment costs is not paid, the Manx Pain Clinic reserves the right to refuse further appointment bookings until such time as the debt is paid.

   6. If you fail to attend appointments habitually, The Manx Pain Clinic reserves the right to ask you to pre-pay for appointments and deny treatment if you refuse to settle payment for any treatment beforehand.

   7. The Manx Pain Clinic reserves the right to cancel appointments at short notice in circumstances beyond our control such as practitioner ill health, hospitalisation, accidents, acts of God e.g. extreme weather conditions; and we have to make any change in the Services or how they are provided, we will inform you immediately or as soon as reasonably possible.  We will use reasonable endeavour to keep any such changes to a minimum.

   8. We will offer treatment to all under The Equality Act 2010 without discrimination.

   9. There is zero tolerance to abuse to staff, where this is the case, The Manx Pain Clinic reserves the right to withdraw treatment, without notice.

2. Dr Dashfield undertakes a follow-up phone call for patients post-procedure to seek feedback following interventions. Patients who are concerned following a procedure can contact Susan by telephone or email and a response will be made within 24 hours.

3. The clinic facility where the Manx Pain relief Clinic is based undergoes an annual Fire Safety inspection and has a fire risk assessment which is annually reviewed.

4. The Manx Pain Relief Clinic operates a Practice Written Complaints Procedure:

   1. If you are in any way dissatisfied with your care at The Manx Pain Clinic, we would welcome the opportunity to discuss your concerns face to face and will be happy to make you a free of charge appointment in order to do so.

   2. If, after discussion with your therapist or health professional, you feel you would like to lodge a formal complaint, please follow the procedure below.

   3. The address for complainants is The Manx Pain Clinic Limited registered address, 18a Village Walk, Onchan, IM3 4EB

   4. Please register your complaint to us in writing using our Client/Patient Complaint form. This is available at the clinic reception and can be posted to your home address upon request.

   5. Complaints made by telephone, in person or by email will be acknowledged and recorded in writing in the patient/client file.  A copy of the written record will be posted or handed to the client/patient within 3 working days.

   6. A complaint must be made no later than 12 months after the date the appointment or treatment occurred. If later, the date that the event came to the notice of the complainant. The time limit will not apply if The Manx Pain Clinic Limited is satisfied that the complainant can give a good reason for not making the complaint within that time limit, and despite the delay, it is still possible to investigate the complaint effectively and fairly. The Manx Pain Clinic Limited aim to resolve complaints within 28 working days. The complainant will be kept informed at each stage of the investigatory process. Where other contributors to a case are required, for example, governing bodies or information from other healthcare professionals working outside of The Manx Pain Clinic Limited, this time frame may be extended.

   7. The Manx Pain Clinic Limited aim to have all cases resolved within 6 months unless there is an explicable reason for this not to be achievable. This process will be discussed with the complainant at each stage.

   8. Complaints will be investigated by a director of The Manx Pain Clinic Limited or a senior member of the management staff.

   9. Complaints from representatives will only be considered when:

      1.  The service user has consented in writing

      2. The service user cannot complain unaided and cannot give consent because they lack capacity within the meaning of the Mental Capacity Act 2005

   10. Should the complainant require assistance in lodging a complaint The Manx Pain Clinic Limited is happy to provide assistance where possible. Please contact us using the details provided.

   11. At the end of the investigatory process, The Manx Pain Clinic Limited will issue a full report of findings to the Complainant which will include:

       1. detailed explanation of how the complaint has been considered

       2. The conclusions reached, including any remedial action needed

       3. Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed.

       4. The conclusions reached, including any remedial action needed

       5. Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed.

Once your complaint has been fully dealt with by The Manx Pain Clinic Limited, if you are not satisfied with the outcome you can complain to the following institutions:

The General Medical Council

www.gmc-uk.org/concerns

GMC Contact Information

Tel. 44 (0) 161 923 6602​

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The Health and Care Professions Council

www.hcpc-uk.org/complaints/raiseaconcern

HCPC Contact Information

Tel. 44 (0)300 500 6184

Fax: 44 (0)20 7820 9684

Health and Care Professions Council

Park House, 184 Kennington Park Road,

London, SE11 4BU

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1. Dr Dashfield has undergone training in Safeguarding. A notice is displayed for patients who have safeguarding concerns to contact the Adult Protection Team on Tel. 686161/ 686295/ 685297 or out of hours- Tel. 650000

2. A chaperone is present during any physical examination of a patient. Clean gowns are provided as is a changing facility.

3. Medicines are only used for procedures. These are kept in a locked secure drugs cupboard. No controlled drugs are kept on site.

4. All patient consultations are recorded in a clinic letter which, with the patient’s consent, is sent to the GP and copied onto the patient’s electronic patient record at Noble’s Hospital. Similarly, any fluoroscopic images recorded during an injection procedure are uploaded onto the hospital x-ray database (PACS) with the patient’s consent

5. Fluoroscopically (X-ray) guided procedures are undertaken in the Manx Pain Clinic. These are subject to a separate inspection in accordance with IRMER (Regulation Directorate Department of Environment, Food and Agriculture, Thie Slieau, Whallian, Foxdale Road, St. Johns, IM4 3AS)

Dr Adrian Dashfield MB ChB MD MSc MSc FRCA FFPMRCA FAcadMedEd

Consultant in Interventional Pain Management (GMC 3360152)

April 2024

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Disclaimer

The information contained in this website represents the opinion of www.manxpainclinic.com. Whilst every effort has been made to keep the information on this web site accurate, no warranty or representation is implied about its accuracy, completeness or appropriateness for a particular purpose.

You assume full responsibility for information on this website and you understand and accept that neither www.manxpainclinic.com or its affiliates are responsible or liable for any damage resulting from use of information presented.

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Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply’s to all UK national laws and requirements for user privacy.

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Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. Your details are not passed on to any third parties.

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Data Protection

You will be asked to complete the form below during your first visit to the clinic. It highlights the options available and helps you decide how you would like your data to be handled and stored.

Your personal information is important and will only used appropriately as part of your care and with your consent.

We use the minimum identifiable parameters and only share images and reports with your general practitioner or other healthcare provider with your permission.

Name ………………………………..

DoB ……../……../…………

House name/number+postcode …………………..

Data and images are encrypted and stored on a secure server, normally for 7 years.

We have a legal duty to conform with agreed local standards.

Please indicate below how you wish us to manage your data:

I request that my reports are shared with my G.P. (give GP name/practice………….…..) Yes/No

I request that my images and reports are available to be shared with Nobles Hospital Yes/No

I request that my images are stored on an encrypted server for up 7 years Yes/No

(*or other time as specified……………)

I would like a personal copy of my reports as:

email (email address………………………………………..….) Yes/No

paper copy (postal address……………………………………..) Yes/No

OR

I do not wish any of my data to be stored.

Signed………………………….

Print…………………………….

Dated…………………………..